
Pergo
Pergo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pergo has 1.5 star rating based on 37 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pergo to a friend or colleague.
- Rating Distribution
Pros: Look of the floor, Ease of the installation, Floor is great.
Cons: Quality is bad joint locking system is cheap, Consumer relations, Dont know yet.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pergo has 1.5 star rating based on 37 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pergo to a friend or colleague.
- Rating Distribution
Pros: Look of the floor, Ease of the installation, Floor is great.
Cons: Quality is bad joint locking system is cheap, Consumer relations, Dont know yet.Recent recommendations regarding this business are as follows: "Don’t believe Lowe’s when they tell u they can get it anytime", "don't buy laminate go with vinyl", "Pergo laminate is not worth getting. Go with something durable and easier to clean that will hold its shine", "Do not buy pergo", "Stay away !".
Most users want Pergo to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews







































To ask about profuct
Preferred solution: I want to know about product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHalf floor done and can’t get Any
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t believe Lowe’s when they tell u they can get it anytime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurrently have pergo xp LF000786 southern grey...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Does not last
User's recommendation: don't buy laminate go with vinyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Iic rating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop coating-shine has deteriorated each year despite only using recommended cleaning solution
I've called the company and they offered no solutions. They could not even recommend a particular cleaning applicator.
They had not other information about cleaning the floor other than vinegar or ammonia with distilled water. Shame on them.
Over the years, it gets harder and harder to nearly impossible to clean the flooring. The sheen has faded and after I clean it, it shows smudges, streaks, and looks as if it was never cleaned. I use a microfiber applicator. I use the recommended white vinegar-distilled water solution.
Our flooring is not in full sun. We use a soft roller floor vacuum or Swiffer floor duster. We do not wear shoes in the house. Neither do guests.
I have called them asking what type of applicator to use and they don't have a preference. After all these decades they have not developed a special cleaner or wax. I recently asked about Mohawk's Essentials floor cleaner and they did not recommend it. I have gotten on my hands and knees and wiped the floor down with the soft side of a hand towel and once it dries it looks like it was never cleaned.
The floor shows spots, smudges, and doesn't look clean no matter how many times I clean it. It's as if the coating has worn down and now it's down to the porous area. It doesn't make sense to me to use vinegar and water when I read that you can remove paint with a vinegar solution. I once tried the ammonia solution Pergo recommends and it was a disaster.
I was told by Pergo that the top layer is plastic. Well, it must be a very thin coating because this floor has become porous and it's dulling. I am extremely disappointed. I paid for Home Depot install.
It wasn't cheap even with a 10% discount. I got the XP for the better quality and it didn't hold up to its name. I just made a call to HD customer service to see what can be done. I'm at the point that if nothing is done, I will slop on a coating of polyurethane as with hardwood on some leftover pieces and see what happens.
Otherwise I will be tearing this up and laying down something more durable. Not sure what since things seem to be made cheaply. This is a lesson learned. Don't buy this stuff (laminate) no matter what they tell you.
It does not last even if you buy the high end stuff. I'm sorry now I didn't pay extra for hardwood. At least I could control the sheen it would be better quality. I would not recommend Pergo laminate.
I don't think any laminate is worth getting. Go with something you can clean with more options than only vinegar or ammonia with distilled water.
If any of you hear of a new class action lawsuit, please post it here. It looks like there was one decades ago which leaves out most of us.
- Installation
- Sheen wears off quickly product becomes porous
Preferred solution: Full refund
User's recommendation: Pergo laminate is not worth getting. Go with something durable and easier to clean that will hold its shine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |All my floors are going bad. Only had them for two years
Preferred solution: Full refund
User's recommendation: Do not buy pergo
Need to purchase weatherdale pine but it's been discontinued
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |POOR QUALITY--POOR CUSTOMER SERVICE
Preferred solution: Let the company propose a solution
User's recommendation: Stay away !!!!!!!!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Does not lock
Company fixed the issue and I have been provided with full refund. Exchanged for a newer manufacturer date, and worked fine. Floor made in 5/2021 was defective..
- Look of the floor
- If problems
- Quality is bad joint locking system is cheap
Preferred solution: Stop putting stuff out that does not pass QC
User's recommendation: Try to buy same make date, if a problem, exchange for another manufacturer date.
Installation
Technical advice for radiant floors
- Ease of the installation
- Consumer relations
- Technical support
Preferred solution: Technical advice
User's recommendation: Cross your T’s and dot your I’s
Displays
Patchy discoloration
User's recommendation: Anything but Pergo Outlast
Not an easy install
Preferred solution: Let the company propose a solution
User's recommendation: Don't do it.
After sales complaint
About
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Pergo is one of the most well-known flooring brands in the world. For more than 30 years Pergo has been in business. Pergo operates in Asia, Europe and North Africa. The company is dedicated to manufacturing high quality flooring with the latest trends in design and technologies. Today, company has over 5,000 stores all over the world. Millions of consumers have already made sure Pergo is really worth dealing with. High quality products, exceptional services and affordable prices have made Pergo one of the most reliable companies to deal with. If you are looking for a company that provides good flooring, Pergo is what you need.

Pergo is ranked 86 out of 628 in Building Products category
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I have same problem. Pergo sucks.