Pergo
Pergo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pergo has 1.4 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pergo to a friend or colleague.
- Rating Distribution
Pros: Look of the floor, Ease of the installation, Floor is great.
Cons: It is such poor quality, Quality is bad joint locking system is cheap, Sheen wears off quickly product becomes porous.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pergo has 1.4 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pergo to a friend or colleague.
- Rating Distribution
Pros: Look of the floor, Ease of the installation, Floor is great.
Cons: It is such poor quality, Quality is bad joint locking system is cheap, Sheen wears off quickly product becomes porous.Recent recommendations regarding this business are as follows: "Forget Pergo Customer Service for information", "Use at your own risk", "Stay away from pergo and mohawk. Look Mohawk in pergo up they own floor tile wall tiles everything don't trust them or their warranties.", "Do not buy Pergo or Mohawk Flooring - they do not stand behind their products.", "Do not buy".
Most users want Pergo to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Pergo Reviews
"Horrible customer service"
Back in No member of 25 we noticed gaps appearing in our flooring, called Pergo twice they said they couldnt talk to me have to be builder,well called my...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I just called Pergo Customer Service “A Waste of Time”
I just called customer service asking a simple question about one model of laminate (Outlast to Element Ultra). All I got was zero information from this woman.
I asked about a specific color from one to another. The answer was to go to our website and look. Next, I asked if you have the same board size from one to the other. Ohhhh, you will have to go to the website and see for yourself!
WTF did I call you for, I asked? I have patience talking to people, but zero for when you don’t know anything. Telling me it's not her job to look and see any of my questions. Hahahaha.
I said, why did I call customer service again, and why don’t you know anything about your products being customer service? Sad world we live in when someone in customer service doesn’t have a clue and tells me it's my job to go to the website and look.
Sad world, and if that woman reads this review, you need a different job for sure. Maybe sell flowers in a florist.
User's recommendation: Forget Pergo Customer Service for information
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Delaware
Bad flooring
They have not contacted me at all since they told me it was my fault not theirs.
It did not do either. They are refusing to do anything about my problem. It has a chip in it that appeared from nowhere for some reason . The floor is dull, It is supposed to be black and it looks Gray it's so dull.
I have a scratch from a stool it is not supposed to scratch according to description. This all happened within months within 6 months. They refused to do anything about it. I reopened the case after they closed it once and and they still refuse to do anything about it.
I cannot afford to put another floor down unless they reimburse me. They have had bad batches before, I think this is one of them. They will not help me at all.
Even if they just reimbursed me for what I spent I would try to do it myself. It is so stressful to have to look at this floor everyday.
- No pros at all
- Sheen wears off quickly product becomes porous
- It is such poor quality
Preferred solution: Full refund
User's recommendation: Stay away from pergo and mohawk. Look Mohawk in pergo up they own floor tile wall tiles everything don't trust them or their warranties.
Prescott Valley, Arizona
Horrible customer service
Back in No member of 25 we noticed gaps appearing in our flooring, called Pergo twice they said they couldnt talk to me have to be builder,well called my builder he went to Jome Depot where he purchased flooring and their rep called me and said Pergo would send inspector he said on Feb 4 would hear something been 2 months, my builder has no news I called them again once again cant talk to me, Im done
User's recommendation: Use at your own risk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Pergo Portfolio Flooring
Mohawk denied my claim. Stating there was no signs of defects in my flooring. I submitted pictures, they just blew me off.
This happened on at least 40 boards. We have had no water damage upstairs, my wife and I do not even bring liquids upstairs. I filed a claim with Pergo through Lowes as recommended. A representative came out from Mohawk, took several readings and pictures and denied my claim, stating they see no defects.
Its so obvious the boards are defective, Mohawk just gave me a big *** you . I dont understand, I followed all manufacturers instructions. They do not stand by their product, customer service is a joke, it cost me over$2,000.00 to do it myself. Now its failing and has to be replaced, its getting worse.
I WOULD NOT RECOMMEND THIS PRODUCT TO ANYONE.
MAIN REASON BEING THEIR CUSTOMER SERVICE IS HORRIBLE AND DOES NOT CARE ABOUT THE CONSUMER. IF THEY STOOD BY THEIR PRODUCT I WOULD NOT BE WRITING THIS NEGATIVE REVIEW.
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWood Laminate splitting from under side after less than 6 months
Still Open - never heard from anyone
Less than 6 months in - the wood part is splitting from the bottom section. Pergo says it's because of what we clean up urine when our dogs have an accident. We use a urine neutralizer and wipe and dry it right away. Also, we clean the floor as directed with water and vinegar.
Pergo has said they will not stand by their warranty of this product. The sales person from local business should have told us that Pergo does not stand behind it's product and is not appropriate if the house has pets. It should be a precautionary listing on their displays - in bit bold Red Letters.
Very Very disappointed. Our $5,000.00
User's recommendation: Do not buy Pergo or Mohawk Flooring - they do not stand behind their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t resolve cancellation of laminate
Cancellation of laminate via Lowes special order that is in North Carolina werhouse product number 107****
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Verified ReviewerHalf floor done and can’t get Any
Lowes told me they could get all I wanted got halfway through now they tell me they cant get it need 18 boxes of Brentwood pine laminate 10mm
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t believe Lowe’s when they tell u they can get it anytime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurrently have pergo xp LF000786 southern grey...
Currently have pergo xp LF000786 southern grey oak. It is discontinued and I am looking for two more boxes.
To ask about profuct
I want to know if you sell flooring that matches for stairs. Could you please call me back? Im interested in buying some and I cant find any online.
Preferred solution: I want to know about product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rochester, New Hampshire
Does not last
in stalled a little over a year ago in living room and bed rooms started pulling apart and swelling within the first few months. It has progressively gotten worst and is chipping up.
It looked good at first but not anymore going to have to redo it all over again. I bought 62 boxes but only can find the receipt for the 41 I special ordered.
User's recommendation: don't buy laminate go with vinyl
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIic rating
Im trying to find out the sound proof rating on the pergo outlast + laminate flooring? I believe its a IIC rating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop coating-shine has deteriorated each year despite only using recommended cleaning solution
I've called the company and they offered no solutions. They could not even recommend a particular cleaning applicator.
They had not other information about cleaning the floor other than vinegar or ammonia with distilled water. Shame on them.
Over the years, it gets harder and harder to nearly impossible to clean the flooring. The sheen has faded and after I clean it, it shows smudges, streaks, and looks as if it was never cleaned. I use a microfiber applicator. I use the recommended white vinegar-distilled water solution.
Our flooring is not in full sun. We use a soft roller floor vacuum or Swiffer floor duster. We do not wear shoes in the house. Neither do guests.
I have called them asking what type of applicator to use and they don't have a preference. After all these decades they have not developed a special cleaner or wax. I recently asked about Mohawk's Essentials floor cleaner and they did not recommend it. I have gotten on my hands and knees and wiped the floor down with the soft side of a hand towel and once it dries it looks like it was never cleaned.
The floor shows spots, smudges, and doesn't look clean no matter how many times I clean it. It's as if the coating has worn down and now it's down to the porous area. It doesn't make sense to me to use vinegar and water when I read that you can remove paint with a vinegar solution. I once tried the ammonia solution Pergo recommends and it was a disaster.
I was told by Pergo that the top layer is plastic. Well, it must be a very thin coating because this floor has become porous and it's dulling. I am extremely disappointed. I paid for Home Depot install.
It wasn't cheap even with a 10% discount. I got the XP for the better quality and it didn't hold up to its name. I just made a call to HD customer service to see what can be done. I'm at the point that if nothing is done, I will slop on a coating of polyurethane as with hardwood on some leftover pieces and see what happens.
Otherwise I will be tearing this up and laying down something more durable. Not sure what since things seem to be made cheaply. This is a lesson learned. Don't buy this stuff (laminate) no matter what they tell you.
It does not last even if you buy the high end stuff. I'm sorry now I didn't pay extra for hardwood. At least I could control the sheen it would be better quality. I would not recommend Pergo laminate.
I don't think any laminate is worth getting. Go with something you can clean with more options than only vinegar or ammonia with distilled water.
If any of you hear of a new class action lawsuit, please post it here. It looks like there was one decades ago which leaves out most of us.
- Installation
- Sheen wears off quickly product becomes porous
Preferred solution: Full refund
User's recommendation: Pergo laminate is not worth getting. Go with something durable and easier to clean that will hold its shine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll my floors are going bad. Only had them for two years
They are just peeling and coming apart. Looks like a football team played on them. They are coming up from the corners and have big rips in the flooring as well as small
Preferred solution: Full refund
User's recommendation: Do not buy pergo
Need to purchase weatherdale pine but it's been discontinued
I have purchased 17 boxes of pergo XP weatherdale pine from home Depot over the last couple of years. I finally have enough money to buy the last 22 boxes or so and I just find out it's discontinued.
Can you find me any boxes of weatherdale pine in an outlet or somewhere in a back office warehouse?? something? somewhere? Other choice would be, is there a color that is similar that's almost the same color that I can maybe mix in with the weatherdale pine.
Would I be able to possibly return all my boxes of weatherdale pine to get something that's in stock.
I don't even think I have kept any of the receipts. Please email me back and let me know my options thank you, Diana Duane
Preferred solution: Let the company propose a solution
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Verified Reviewer |
Fairfield Township, Ohio
POOR QUALITY--POOR CUSTOMER SERVICE
This was sold as a premium product thru Home Depot which turns out not to be true. After installing about 1200 feet of this in a living room, family room, kitchen.
1/2 bath, dining room and hallway it has seperated in some areas. It is not a easy installation as they advertise. I installed this myself with the assistance of a flooring pro so I am confident the install is correct as verified by flooring installers who have looked at it. In addition Pergo customer service will not discuss it as they say I have to deal with Home Depot.
I wish I had seen the negative reviews before I purchased the product or I would have purchased another brand. The warranty printed on the package is worthless.
Preferred solution: Let the company propose a solution
User's recommendation: Stay away !!!!!!!!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Does not lock
Company fixed the issue and I have been provided with full refund. Exchanged for a newer manufacturer date, and worked fine. Floor made in 5/2021 was defective..
I have done 4 rooms in my house with Pergo and no problems. Bought 9 cases to do a small bedroom making sure it was the same floor I bought one year earlier.
However, we could never get the floor to engage or lock.
We go a refund for flooring made 5/2021. Bought new made 07/2021, same kind, and worked like a charm.Try to
- Look of the floor
- If problems
- Quality is bad joint locking system is cheap
Preferred solution: Stop putting stuff out that does not pass QC
User's recommendation: Try to buy same make date, if a problem, exchange for another manufacturer date.
I have same problem. Pergo sucks.
About
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Pergo is one of the most well-known flooring brands in the world. For more than 30 years Pergo has been in business. Pergo operates in Asia, Europe and North Africa. The company is dedicated to manufacturing high quality flooring with the latest trends in design and technologies. Today, company has over 5,000 stores all over the world. Millions of consumers have already made sure Pergo is really worth dealing with. High quality products, exceptional services and affordable prices have made Pergo one of the most reliable companies to deal with. If you are looking for a company that provides good flooring, Pergo is what you need.
Pergo is ranked 74 out of 1565 in Building Products category
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I bet if the rep gave you wrong information and you placed an order wasting time and money that you would not only look at the website then, you would take notes and wouldn’t be able to contain yourself armed with the correct info. Ready to lay into someone.
So why not look yourself first?
The info is there. Your kind needs to shop in person.
Missing items part call the store would not be available for help